GG
Garth G
1 reviews | Active since Apr 2019
05 Apr 2019, 09:14
Makro Online Disaster
IN December 2018 i purchased 2 items online. when my order arrived i only received 1. called in to query and was informed that the supplier only had 1. I then requested a refund. fast forward to over 4 months later and no refund. excuses range from order not being cancelled to our finance department has not responded yet. As for the call center apparently their supervisors are either always in meetings or they start much later and will call me back but cant cause they cant call out. I feel that I have been de*****ed here and constantly **** to by people that are either *********** or just don't care as they are faceless.
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Replies (2)
Makro's replyOfficial
05 Apr 2019, 10:54 Good day Garth
Thank you for writing to us
Please accept our sincere apology for the service you have received from both our online and finance department and for the inconvenience caused.
Your complaint was forwarded to our finance department and the store for this to be looked into and for preventative measures to be put in place.
Thank you for your patience in this matter.
Kind regards
Hellopeter Team
Thank you for writing to us
Please accept our sincere apology for the service you have received from both our online and finance department and for the inconvenience caused.
Your complaint was forwarded to our finance department and the store for this to be looked into and for preventative measures to be put in place.
Thank you for your patience in this matter.
Kind regards
Hellopeter Team
Makro's reply05 Apr 2019, 10:54
Official
Good day Garth
Thank you for writing to us
Please accept our sincere apology for the service you have received from both our online and finance department and for the inconvenience caused.
Your complaint was forwarded to our finance department and the store for this to be looked into and for preventative measures to be put in place.
Thank you for your patience in this matter.
Kind regards
Hellopeter Team
Thank you for writing to us
Please accept our sincere apology for the service you have received from both our online and finance department and for the inconvenience caused.
Your complaint was forwarded to our finance department and the store for this to be looked into and for preventative measures to be put in place.
Thank you for your patience in this matter.
Kind regards
Hellopeter Team
GG
Garth G's updateReviewer Update
23 Apr 2019, 16:2518 days later and I just would like to High light that if you get the above response from Makro its just PR, trying to save face as they still have done nothing to resolve my issue.
GG
Garth G's update23 Apr 2019, 16:25
Reviewer Update
18 days later and I just would like to High light that if you get the above response from Makro its just PR, trying to save face as they still have done nothing to resolve my issue.