AB
Annerie B
1 reviews | Active since Mar 2021
08 Dec 2021, 15:15
Makro online disappoints
Placed an order online on 25 November. Followed up after 5 days as no updates were provided. Eventually Received a message saying that it may be delayed. No indication of by how long or why. Followed up numerous times since and received one automated response apologising for the inconvenience but nothing else. Its almost two weeks later and still no update or feedback has been provided. No response to repeated followup emails or messenger texts. The items went out of stock an came back into stock again but still no progress with on the order. Part of the system automated response states that Makro takes pride in their excellent customer service, but sad to say it does NOT exist.
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Annerie B's updateReviewer Update
09 Dec 2021, 15:59There isn't a relevant store it was online. What you need to do is get your customer service staff to do their jobs and respond to customer queries with real answers, not time wasting generic replies like this. You don’t even have the order number how exactly are you planning on escalating the matter? Makro will get a lot less negative reviews and complaints if it can just communicate properly.
AB
Annerie B's update09 Dec 2021, 15:59
Reviewer Update
There isn't a relevant store it was online. What you need to do is get your customer service staff to do their jobs and respond to customer queries with real answers, not time wasting generic replies like this. You don’t even have the order number how exactly are you planning on escalating the matter? Makro will get a lot less negative reviews and complaints if it can just communicate properly.