MAKRO ONLINE DISAPPOINTMENT AND URGENT INTERVENTION

On the 24 March 2025 I booked and paid for an online order computer to be delivered to my home address. I received the laptop a week later excited as can be I opened it read the pamphlet and pressed the button to put it on. I only got Darkness no screen the screen was faulty. This was on a Friday, Saturday I tried again without any luck the screen must be faulty. On the box was a suppliers number that I called and the lady on the other side said I need to return it to Makro where they will send it back. I thought it was odd I had time to go in and see if they could do something or perhaps change the computer as they were the suppliers. I then phoined Makro that told me that I need to return the computer and the ony available date was for the 1st April the Courier will pick up the computer. Needess to say the whole of the 1st April I cancelled all my appointments, I work for myself. No Courier arrived. In the meantime I made many calls to find out when these people will pick up the package. No one could find my order number and if they did they said I must wait. When I walked into the Cape Gate Branch I spoke to Althea that cc me in an email to their support department. No professional signature or phone numbers only a email that bounced. Here i sit after the many calls and promises they would call me back, I am back to square one. No calls nothing on the Makro website No emails Nada Nothing. At this stage I am desperate because I had a break in and need a computer desperately. Seems there is now a backlog and I am the client paid in full sit without my money cannot go somewhere else but have to wait for Makro Support and Staff that is not up to date with their work and I must suffer the backlog. I have realised that I was not the only person that had complained about the online as the lady at Makro says the feedback and support is poor and they struggle all the way to have clients assisted. I am strapped with my hands at my back and staff that "Kannie Worry nie" could not care and that you should just wait your time through never mind the time you can give back the faulty computer time is running out.

Sadden I have come to the conclusion that the staff of Makro online and branch will say and do anything just for you to go away and not do anything. I am very sad and disappointed in the manner how the online services are not what you think it is all cheapo and broken stock. I have done the last of online shopping it is not worth the stress, upsetness and disappointment. Rather go somewhere else where someone still cares and specialize in computers and do not have a batch that they want to get rid off on a cheap way. I would still like to have my computer but asap as my work depends on this computer. Can people start having work pride again and service the clients they are the ones paying the salary at the end of the day don't we?