Makro Online - Disappointing Service

I placed an order for my son's Christmas gift on 05/12/2018. I followed up with the call centre on Tuesday & they couldn't give me an answer as to where my order was in the process. This morning I spoke to Thando and she informed me that there wasn't stock of the item. She can't tell me if there will be stock before Christmas and I should rather go to a shop to purchase the item. I was very upset with this response as I placed and paid for my order 9 days ago!! I was never informed that it was out of stock before I followed up - twice. When asked to speak to a manager, I was informed - after staying on the line for 14minutes - that they are not available as everyone is "In training". When I asked for the order to be cancelled I was informed that I will only get MY money back in 7 days. This is pathetic & unacceptable service from a huge company. I asked for the order to be cancelled & that I am informed in writing of the cancellation & refund to be made. Only time will tell if this will happen. VERY DISAPPOINTED!!