NH
Not H

1 reviews | Active since Feb 2019

27 Feb 2019, 07:16

Makro online disappeared order. Worse that the Guptas and Zuma combined.

On 15 February I ordered an item on Makro online. I received an SMS stating that delivery would take place on the 22nd. Immediately I had my suspicions whether or not the deal was going to go through as the website kept displaying "Awaiting Payment" even though the transaction was paid by credit card, even after the 22nd. Unsurprisingly, there was no delivery on the 22nd. On the 23rd I phoned them to query the status. I was told that they would "get back to me". Of course, they never did. On the 25th I phoned again only to be told that payment had indeed gone through and that the item was now with the couriers who would be contacting me shortly to confirm delivery. This has still not happened and I am still in the dark as to ever my order was processed, payment received or where in the ether my order finds itself floating around.

I weep for this country. I weep for myself. But I don't weep for Makro, who can f**k off and die for they will never see a cent from me again.

Awaiting Makro's standardised response of how genuinely sorry they are and they will investigate and promise to get back to me. Which they never will.

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Replies (2)
Makro
Makro's reply27 Feb 2019, 08:56
Official
Good day Braam

Thank you for your bringing this to my attention.

I'm sorry to hear that the delivery of your order didn't take place as expected and for the overall service. 

I'll have a look into the matter and get back to you soon. 

Kind Regards
Tebogo Koitsioe
NH
Not H's update27 Feb 2019, 12:35
Reviewer Update
Package arrived at my house earlier today. No prior contact from couriers or from Makro. Just lucky that someone was there to receive it. Am I happy? Hardly. Like a domestic abuse victim, I am just relieved to escape with my sanity barely intact but with knowledge that tonight I will roll up into a foetal position, crying myself to sleep over the trauma endured for the next few weeks. I fail to understand why I as a paying customer has to jump through hoops just to see his order completed. I don't pay for a service; I pay for a product. And judging by the countless and very similar complaints about Makro on this page means that the company has a complete and utter lack of understanding of the meaning of communication - and by extension - customer service. I'll also be watching "Enough" starring Jennifer Lopez tonight. Because that's how I feel. Adios Makro. It hasn't been fun. Have a nice life.