Makro online. dimensions data. merchantcx - Stay away

I have an online order that was placed early in May. after waiting 5 days for delivery, the order then had to be returned. The return was logged on the website along with pictures and all neccesary details. After a week of waiting with no contact from Makro. After about 40 calls (no exaggeration) to Makro on ***, no assistance was received. Yoiu are put on hold for 20+ minutes while the clueless call centre agent tries to figure out whats going on. After asking to speak to a manager, I was put through to Mawethu, thinking the problem would be finally solved. NOT. After taking my call the first time, he could not figure out what was going on. After this, he stopped taking all calls forwarded through to him with different excuses each time. The lies he would come up were unbelievable, which he thought he could ger away with, until yesterday (07/06/2023). After getting through to him after weeks, he blames the 3rd party supplier for not processing the return. I did know who the supplier was and then added him to the call. Mawethu, with all the lies was them caught off gaurd realsing the supplier was also on the line. Thbe excuse then changed to it being an IT problem. Lies upon lies. I turn to Hello Peter to post this in hopes that senior management can adress this issue. I have a record of all infomation.

The online website as well as its staff needs serious help. So Makro online is outsourced to Dimensions Data and Merchantcx. Noth of whom can make any decisions on Makro online queries.