Makro online - diabolical service!!

I'll try to be as brief as possible... I ordered an external hard drive (value R2000) from Makro's web site on November 26, to be couriered to my work address in PE. Having received a couple of emails saying there would be a delay due to a large number of orders, I finally received one saying that the order was being processed. My Makro profile registered the order as "Complete" on December 4. However, to this day - two weeks later - no package has been delivered - or attempted to be delivered - to my work address. In chasing this matter up, it took a week to get through to Makro online customer services, at which point they gave me the courier's contact details. The person I spoke to at Makro did not even request my order number to check if there was an issue at Makro's end - he simply passed the buck onto the courier. During the week I spent trying to speak to Makro online, I sent two emails - to which I have received absolutely no response. I have now contacted the courier and they have contacted Makro via email twice, without response. the courier does not believe that they received my order as they cannot find any record of a package with my reference number! This is the first and last time I will use Makro online. I really cannot believe their incompetence in this matter! Mark