Makro online deteriorating and becoming unreliable

I purchased a product on https://www.makro.co.za/ online on 19th of June 2023 worth R2199, 00 cash and the confirmation seems in a delayed mode as Makro system failed to generate confirmation of purchase right away but amount already collected as confirmed by my bank notification. Then l immediately wrote an e-mail as it was late at around 20:50 at night to air my experience , only to get a response on the 24th of June to be informed that the query was escalated.

On the 27th of June l got the below message regardless of populating all the relevant credentials including the one being indicated below:

"Please provide us with your address as we trying to deliver your goods from Makro'' Massmart Powered by Walmart" As of this l thought l was going to get my order paid for promptly which never happened.

I phoned Makro ONLINE on the 29th of June and the consultant kept me on hold quite for a couple of minutes and she was not able to confirm when will l get my paid product and l ended up thinking that l might have purchased an item out of stock. As such, the service is becoming questionable. I requested to be updated during the call and up to now they never bothered to contact me.

I am now a bit hesitant to make use of Makro online for any purchase. Sadly l haven't received my order and 13 days already elapsed.