MAKRO ONLINE DELIVERY - POOR CUSTOMER SERVICE

Placed an order for delivery on the 28th of May 2024. Upon confirming receipt of my successful payment I subsequently received confirmation of my order as normal. My problem is that even after the 5 working days ETA, the status of my parcel still has not changed even though I called and I was told my query has been escalated. I sent an email to follow up a day after my phone call enquiry and to date still no response nor any update on the site regarding my pending order. I am utterly disappointed with this poor customer service and the lack of communication is even more exasperating.