Makro Online Delivery Outstanding

I ordered 2 items online on the 31st of August 2018. I only received 1 item, and waiting for the other.

The company policy on delivery is 2 - 5 working days, where if there is a delay, it is said that you will be contacted. I was not contacted about any expected delays.

I did inquire about the status of my delivery by first phoning on the online number listed: ***on the 10th of September 2018 I gave my order number, and I was told that my delivery would be done latest the following day: 11 September 2018 Still by the end of the day 11 September, there was no delivery.

I tweeted about this incident and I got a call from head office on Monday 17 September, and I was assured that my matter would be attended to.

On twitter, Makro Online sent a message to say that my query has been sent to customer care, and still I would be contacted shortly. I waited the whole day on 18 September, but received no phone call whatsoever.

Today is the 19th of September, and I still do not have any communication about the matter. All I just want is my Garmin Drive 40 LM GPS or my full refund!

I am extremely disappointed and angry as this is the kind of service I would not expect from Makro Online South Africa