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carolyn K

1 reviews | Active since Jun 2015

03 Nov 2021, 16:45

Makro - online delivery mess

On 21 October I ordered and paid for a large online order with Markro. I chose Makro because delivery would be within 5 working days. I am in Cape Town and ordered the items to be delivered to an old age home in Port Elizabeth, that my mother was due to move in to on 29 October. Included in my order was a breakfast pack for R1 999, which included a kettle, microwave and a fridge - Makro delivered the incorrect item, which only included a kettle and a toaster. Today, 3 November, the fridge i have ordered has still not been delivered. I have phoned numerous times and e-mailed the complaints line and I don't get any closer to finding out where the fridge is and when it will be delivered. My poor mother has lost the frozen meals she moved in with and can't keep any fresh food with her in her apartment. I cannot believe how bad Makro's service is. I will never, ever support them again. Right now, I am actually on hold with the call centre for the 6th time - i have been on the line for 10 minutes and they still have no answers.

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cK
carolyn K's update05 Nov 2021, 09:20
Reviewer Update
So i received an automated reply very soon after my review. A lady called me yesterday morning, promising to sort it out. It is now another day later and the fridge still hasn't been delivered and I have not received a delivery date. Makro is so sneaky and reply privately with automated responses to make people believe they resolve issued, meanwhile they do nothing about it. What should i do? Can they pay my money back immediately to reflect today, so that I can buy a fridge for my mother in the old-age home from somewhere else that can actually deliver??? I have never, in my life come across such uselessness. If you mess up, own up to it, say what happened, fix it and move on. Don't lie and make **** promises to sort out the problem and say you will phone me back and you don't. I have phoned the helpline 6 times, and not once did they phone me back with an update like they said they would.