Makro online delivery Disgusting Service!

This is the WORST service received this far!!! I placed an online order on the 25th of March 2020 just before our national lockdown and fair enough I received an email from Makro that I would not receive my order as the item purchased was not an essential item. Now that we are on level 4 as of the 1st of May I would have thought my order would be on the way. Till today the 22nd of May I have not received my order. You call their call center their consultants have a big fat chat on the phones and say they want to go on lunch they waiting for us to hang up the phone they won’t take calls. When u finally get to speak to someone after holding for a good 40min the consultant makes you hold a further 30 min before they give you feedback. Half the time I end up hanging up because they don’t even come back to give u feedback they just leave you hanging! Now I’m told my order is at the couriers (Dawn Wing) but the tracking number is not valid!!! Why?!! This is absolutely ridiculous the service iv received from Makro is SHOCKING! They must refund me if they won’t deliver. I can’t keep going on like this