LK
Lukas K
1 reviews | Active since Jun 2022
03 Jan 2025, 13:40
Makro online delivery date
Order placed and paid 13/12/2024. Delivery scheduled for 27/12/2024. After x4 phone calls still no update on my Delivery. I phoned Makro online and the customer services keep on saying we will get back to you. NOBODY HAD EVER PHONED OR EMAILED ME BACK WITH INFO. Makro online gave the delivery date. Since 20/12/2024 the order still shows packed. No further updates. Not even on FB do I get help. I reached out to Makro on FB x 3 and the automated response we will look I to your complaint. Only answer me once asking for the MAK no. I send it. Stillllllllll waitinggggggg
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
10 Jan 2025, 15:15Hi Lukas,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
It's important to us that you know how much we regret any inconvenience caused to you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that we've gone ahead and processed your refund.
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Hello Peter Team
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
It's important to us that you know how much we regret any inconvenience caused to you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that we've gone ahead and processed your refund.
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply10 Jan 2025, 15:15
Official
Hi Lukas,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
It's important to us that you know how much we regret any inconvenience caused to you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that we've gone ahead and processed your refund.
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Hello Peter Team
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
It's important to us that you know how much we regret any inconvenience caused to you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We’re glad to inform you that we've gone ahead and processed your refund.
We also want to make sure you're aware that the refund should reflect the date of your original purchase.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Hello Peter Team
Best regards,
LK
Lukas K's updateReviewer Update
10 Jan 2025, 18:44I am thankfull for your response and refund. But now the Headboard I wanted was R1699 99. I wanted to re oder it but suddenly the price is now R2499.99. It is evident that the supplier you use deliberately delay the order for him not to sell it for R1699.99 as it was on special.The same day I was refunded the price for the headboard was adjusted..
LK
Lukas K's update10 Jan 2025, 18:44
Reviewer Update
I am thankfull for your response and refund. But now the Headboard I wanted was R1699 99. I wanted to re oder it but suddenly the price is now R2499.99. It is evident that the supplier you use deliberately delay the order for him not to sell it for R1699.99 as it was on special.The same day I was refunded the price for the headboard was adjusted..
Makro's replyOfficial
12 Jan 2025, 12:57Hi Lukas, thank you for getting back to us, sorry for the service you have received, kindly be advised that we still offer the Headboard at R1699 99, just not in grey, there are other colors at the promotion price. The supplier could have made a price error as well.
Feel free to check our T&Cs under price errors for more information on the matter.
https://www.makro.co.za/customer-service/terms-of-use
Kind regards,
Makro Hello Peter Team
Feel free to check our T&Cs under price errors for more information on the matter.
https://www.makro.co.za/customer-service/terms-of-use
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply12 Jan 2025, 12:57
Official
Hi Lukas, thank you for getting back to us, sorry for the service you have received, kindly be advised that we still offer the Headboard at R1699 99, just not in grey, there are other colors at the promotion price. The supplier could have made a price error as well.
Feel free to check our T&Cs under price errors for more information on the matter.
https://www.makro.co.za/customer-service/terms-of-use
Kind regards,
Makro Hello Peter Team
Feel free to check our T&Cs under price errors for more information on the matter.
https://www.makro.co.za/customer-service/terms-of-use
Kind regards,
Makro Hello Peter Team
Best regards,