NL
Nathanael L
1 reviews | Active since Jun 2020
02 Jun 2020, 21:30
Makro online delivers wrong product.
Good evening Makro.
Why is your online service so poor. On the 4th of May 2020 I ordered two Herschell 300ml Gym Lubricants and on the the 21st of May 2020 I received a Trojan product which I did not order.
I gave the product back to the delivery guy immediately after opening it and he gave me a receipt as proof. I sent the proof to Makro via email, they said they'll get back to me, but I'm still waiting.
Why is it taking so long and why did you guys send me something that I did not order, I'm starting to get frustrated with your service now. When will I get my product?
Order number: MAK***
Kind regards KN Letuka
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
03 Jun 2020, 15:06Good day Nathanael,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jun 2020, 15:06
Official
Good day Nathanael,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
NL
Nathanael L's updateReviewer Update
18 Jun 2020, 10:24Good morning Makro
I recieved the order on 15-June-2020, I am very happy with my order. Please work on your delivery strategy because sometimes customers wait longer than expected for their delivery and only to have a wrong item delivered to them. Makro online has a lot of potential though.
Thank you
KN Letuka
I recieved the order on 15-June-2020, I am very happy with my order. Please work on your delivery strategy because sometimes customers wait longer than expected for their delivery and only to have a wrong item delivered to them. Makro online has a lot of potential though.
Thank you
KN Letuka
NL
Nathanael L's update18 Jun 2020, 10:24
Reviewer Update
Good morning Makro
I recieved the order on 15-June-2020, I am very happy with my order. Please work on your delivery strategy because sometimes customers wait longer than expected for their delivery and only to have a wrong item delivered to them. Makro online has a lot of potential though.
Thank you
KN Letuka
I recieved the order on 15-June-2020, I am very happy with my order. Please work on your delivery strategy because sometimes customers wait longer than expected for their delivery and only to have a wrong item delivered to them. Makro online has a lot of potential though.
Thank you
KN Letuka