Makro Online delivered incorrect items

MAKRO ONLINE. Ordered two home decor stickers Product ID: 00108 for a project I need to finish at R95.00 each. Paid R190 plus R50 Delivery Fee (R240). However, the delivery contained one Product ID: 00107 and one Product ID: 010058, therefore totally different and incorrect items were delivered. A complaint was logged with photo as proof of incorrect items delivered. The complaint was assessed and I was notified they will be in contact with me soon to arrange for a courier to collect. I also received an email confirming a refund will be done. ("I’m pleased to inform you that your return request for a refund has been successfully approved. The refunded amount will be processed through the same payment method used for the initial transaction.") I also received an email to rate the online purchase, however, it states I purchased ONE item only. I am still waiting for my R240.00 refund in respect of the TWO items purchased. I am not impressed at all and will never make any purchases via Makro Online again.