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dG
dale G

1 reviews | Active since Mar 2010

28 Jun 2020, 15:24

Makro online delinquency

Purchased item online, they ended up sending something completely different and incorrect. After several calls they eventually arranged pick up through a courier but weeks later nobody came to pick up. After several more calls the item was picked up and some time later i was sent an email i would be credited within 7 days. This was on 17 June 2020 and still no credit. What a joke this is becoming for something i ordered and never received.

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Replies (2)
Makro
Makro's reply06 Jul 2020, 08:29
Official
Good day Dale, 
 
 Trust you are well.
 
 Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
 
 Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible. 
  
 Once again, we do apologize for the inconvenience caused throughout your online journey with us.
  
 Hope you find the above in order.
  
 Have a wonderful day further.
  
 Kind regards
 Makro Hellopeter Team
dG
dale G's update13 Jul 2020, 12:13
Reviewer Update
Thank you Makro, after an uphill battle I received my refund.