Makro online delaying sofa return collection for over 2 weeks – no resolution

I am extremely frustrated with the lack of service from Makro regarding a return that was approved on 12 February 2026.

I purchased a 4-seater sofa online, which did not fit my space, and initiated a return within the required period. The return was approved, and collection was scheduled. However, since then, the sofas have not been collected.

I have:

Followed up multiple times via email and phone

Been given confirmed collection dates which were not honoured

Been told repeatedly that the matter is “being escalated” or that Makro is “awaiting feedback”

To date, no collection has taken place.

This is unacceptable. I do not have space to store these sofas, which is the reason for the return in the first place. Despite this, I am expected to keep the items indefinitely while Makro fails to coordinate their courier or supplier.

Additionally, I have had to use my own airtime to follow up continuously, with no proactive communication from Makro.

I would like:

Immediate collection of the sofas

Proper coordination from Makro without further delays

Clear communication and accountability

This matter has been ongoing for over 2 weeks with no resolution.