DT
Duduzile T
1 reviews | Active since Sept 2024
29 Aug 2025, 11:57
Makro online de*****ing customers
On the 21st July 2025 I ordered on Makro online for the amount of R5651.
On their online site it shows that I must proceed to checkout whereas on my account the amount of R5651 was debited on my bank account on the 21st July 2025. Up until today I have not received what I've ordered and there was no reversal of R5651 back to my account.
On the 21st July 2025 I even went to Makro at Amanzimtoti to forward my query and the lady supervisor said she will investigate. I also forwarded an email and their email reference number number for this matter was: 172ER. Up till today funds were debited on my account but NO goods received and also no refund from Makro up till today the 29th August 2025.
Helpful (0)
Replies (1)0
Replies (1)DT
Duduzile T's updateReviewer Update
29 Aug 2025, 17:45All documents have been emailed to Makro which are:
- copy of my ID smart card;
- July 2025 bank statement (which serves as proof of payment debited from my account), and
- bank confirmation letter.
My bank statement is proof that no reversal was done by my bank to pay Makro. Two emails have been sent to Makro with ALL above attachments on the 1st August 2025 and also on the 13th August 2025 but Makro has failed up till now to refund me,
- copy of my ID smart card;
- July 2025 bank statement (which serves as proof of payment debited from my account), and
- bank confirmation letter.
My bank statement is proof that no reversal was done by my bank to pay Makro. Two emails have been sent to Makro with ALL above attachments on the 1st August 2025 and also on the 13th August 2025 but Makro has failed up till now to refund me,
DT
Duduzile T's update29 Aug 2025, 17:45
Reviewer Update
All documents have been emailed to Makro which are:
- copy of my ID smart card;
- July 2025 bank statement (which serves as proof of payment debited from my account), and
- bank confirmation letter.
My bank statement is proof that no reversal was done by my bank to pay Makro. Two emails have been sent to Makro with ALL above attachments on the 1st August 2025 and also on the 13th August 2025 but Makro has failed up till now to refund me,
- copy of my ID smart card;
- July 2025 bank statement (which serves as proof of payment debited from my account), and
- bank confirmation letter.
My bank statement is proof that no reversal was done by my bank to pay Makro. Two emails have been sent to Makro with ALL above attachments on the 1st August 2025 and also on the 13th August 2025 but Makro has failed up till now to refund me,