Makro Online Deal .... Failing

I bought a Air fryer on the Makro app in November 2024 only to realise that it was an online only deal when I try to return it in January as it stopped working.

Firstly the store could not help I needed to do the return on the app , which refers you to a whatsapp number that gives you automated answers in a loop.

Its been 2 weeks trying to make contact with them as apparently its been escalated to their suppliers.

I chose Makro because they usually have the best customer service when it comes to Returns .....but this !

I thought buying online would make life easier but it has turned out very frustrating.