Makro online

I bought items from makro on the 15th of May. Tried to return them with a big hassle (never again). Finally returned the items and then now time for refund. The customer care agents firstly are so dismissive and rude. Spoke to a Miss Nyangeni who was utterly dismissive and very rude. Didn't want to listen to my grievances and help me. I had spoke to a Miss Wood a few days ago who gave me time frames for the refund but the time frames have lapsed and I haven't my refund. They keep extending the time frames but apparently refund has been processed over a week ago but hasn't reflected in my account. Poor customer care