1 reviews | Active since Mar 2020
Makro online ****************
It has been a month now since I ordered from makro online and I have yet to receive my order or any communication regarding the order.
16/06/2020- order should have been delivered but was not. I waited a little longer because I understand delays can happen 22/06/2020- according to the tracking portal my order had been collected but I didn’t receive any notice that the order had even arrived at the lockers or collected for that matter. 23/06/2020- I called the call center and spoke to Noma who assured me that the order would be dispatched on that Friday. 26/06/2020- no order was dispatched and also no word from Makro. 29/06/2020- I sent a follow up email to makro regarding the package and Evidence Gololo told me that my item would be dispatched but did not give me any turnaround time, so how long am I meant to wait for this item to supposedly be dispatched when I have already been waiting so long.
I will not stop writing these reviews, emailing customer care and calling your call Centre, you are *****ing people’s hard earned money and getting away with it. This is appalling service from such a “reputable” company.
Please send me my order or refund me. Order no: MAK***.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
I got a call yesterday and a man from Makro asked me for my address so that they could send me my package, I gave him the address and I have just received my package.
It was honestly so easy for that man to ask me my address and have the goods delivered, I wish you would just employ this strategy in the beginning of peoples shopping experiences instead of having to give people the run around.
I would NEVER recommend Makro online to anyone and I will not be using the platform ever again. It should not be this difficult to make use of a service that you guys have made the choice to provide.
Thank you for finally delivering my order.
I got a call yesterday and a man from Makro asked me for my address so that they could send me my package, I gave him the address and I have just received my package.
It was honestly so easy for that man to ask me my address and have the goods delivered, I wish you would just employ this strategy in the beginning of peoples shopping experiences instead of having to give people the run around.
I would NEVER recommend Makro online to anyone and I will not be using the platform ever again. It should not be this difficult to make use of a service that you guys have made the choice to provide.
Thank you for finally delivering my order.