Q
Qudsiya
1 reviews | Active since Aug 2023
11 Jun 2025, 08:41
Makro Online! Daylight *******!
Absolute worst experience using Makro Online! I purchased an Iphone online on 24 April 2025, to date I have not received my phone nor my refund! I have been communicating via WhatsApp, phone calls to customer services, emails and even going into the store itself, absolutely no-one is able to help me. They keep saying "They'll escalate the matter". I've heard that too many times to count and I am still out of pocket. I've taken my case to the NCC as this is daylight *******! How are you unable to return my money if you cannot supply the product? How?? I want my money back! Don't ever shop from Makro Online!
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Replies (1)
Makro's replyOfficial
12 Jun 2025, 08:56Hi Qudsiya. We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply12 Jun 2025, 08:56
Official
Hi Qudsiya. We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,