Makro Online - Damaged unit delivery

I have been trying to get a refund for a damaged Tumble Dryer that was delivered almost 3 weeks ago. Firstly a Service Technician from HiSense was requested to come out and look at the unit. Then they confirmed that the unit is damaged BUT it is repairable. Makro is now dragging their feet to get this resolved as I'm sure they do not want to refund me for this, but would rather expect it to be repaired. I paid for a NEW Undamaged unit and do not want the unit repaired.

This is my second review that I'm posting through Hallo Peter. Makro only sends the same automated response to all Customers and does not resolve your query or issue.

As I have stated in my previous review. Please do not use Makro's online service as there is no service and only excuses.