Makro Online Customer Service - Terrible

I recently purchased a dishwasher from Makro via their online platform. Everything went as promised & I received my delivery within 5-7 days as promised. The purchase of the dishwasher was linked to a promotion whereby I should have received a pack of 40 Finish Quantum tablets. I have to date not received it. I contacted the call centre on the day of the delivery to raise my complaint. I was promised that I would receive a call from Makro that very day to resolve this matter. 3 days later, I called again as I did not receive any contact from Makro. Once again, I was promised a response on that day, but received no feedback. I then decided to go to my closest Makro (Carnival, Gauteng). I was taken from "pillar to post", with various excuses, but the reality is that I have still not received my promotional item or even feedback from Makro! I a m extremely disappointed by this lack of response from Makro. Honestly, their customer service is shockingly terrible!