1 reviews | Active since Dec 2015
Makro online customer service is pathetic
I placed an order online with Makro on 29 November, the estimated delivery time was 5 to 7 days, after this time had passed I called to follow up and was advised that the item I had ordered was no longer in stock. When would I have been alerted of this if I hadn't followed up????! I then requested for the order to be cancelled and asked for a refund. 3 days after requesting a cancellation and refund I phoned to follow up and was advised that the my order has in fact NOT been cancelled and the store suddenly has the item in stock, AGAIN NOBODY PHONED TO INFORM ME OF THIS I ONLY FOUND OUT BECAUSE I PHONED. I have advised Makro that I want the cancellation to proceed as discussed and would like a full refund of my money.
THREE WEEKS LATER AND THE ISSUE OF MY REFUND IS STILL NOT RESOLVED.
I have phoned Makro and was informed that on their side it is reflecting as having been refunded, THE MONEY HAS NOT BEEN REFUNDED.
I took the liberty of emailing through my banking transaction history for the last 90 days as proof of this.
Online order number is #MAK***
THREE WEEKS LATER AND THE ISSUE OF MY REFUND IS STILL NOT RESOLVED.
I have phoned Makro and was informed that on their side it is reflecting as having been refunded, THE MONEY HAS NOT BEEN REFUNDED.
I took the liberty of emailing through my banking transaction history for the last 90 days as proof of this.
Online order number is #MAK***