CS
Christine S
1 reviews | Active since Feb 2012
24 Dec 2018, 17:49
Makro online customer service is non-existent!
I ordered a Christmas gift on 5 December, because Makro said delivery would be in 7-10 days. The product was in stock according to the website. Since the 15th, the website stated the product was out for delivery. Had I known that it would not have arrived, I would have made alternative arrangements. And phoning and emailing ‘customer service ‘ has given NO response. Appalling service. I will never order anything online again (we do not have a Makro in the city we live in, so normally make use of online services).
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Makro's replyOfficial
26 Dec 2018, 09:11Thank you for your post. Your complaint has been escalated through to our follow up team so that they can assist with regards to the below. They will be in touch with you.
Regards
Makro Team
Regards
Makro Team
Makro's reply26 Dec 2018, 09:11
Official
Thank you for your post. Your complaint has been escalated through to our follow up team so that they can assist with regards to the below. They will be in touch with you.
Regards
Makro Team
Regards
Makro Team
CS
Christine S's updateReviewer Update
29 Dec 2018, 08:21This is just typical of Makro customer service. An automated response, which still gives no indication of where the parcel might be. Maybe they will be in touch, but I am not holding my breath! Totally unacceptable in this day and age, where tracking should be as easy as the touch of a button. Wake up, Makro
CS
Christine S's update29 Dec 2018, 08:21
Reviewer Update
This is just typical of Makro customer service. An automated response, which still gives no indication of where the parcel might be. Maybe they will be in touch, but I am not holding my breath! Totally unacceptable in this day and age, where tracking should be as easy as the touch of a button. Wake up, Makro