Makro online customer service and Makro Riversands seriously disappointing.

On 11 August I placed an online order on Makro's website. Part of my order was delivered timeously, even though one of the items was 750ml instead of 3L. There was no communication that my order was split or why it had been split. I have called Makro's customer care. I have called the store that fulfilled the order with no luck. I was promised delivery last week Thursday, more than a month after the order was placed! Only to receive an SMS from the courier that they were unable to deliver my order. Because the address they had on the order was incorrect, nowhere near the address that is on my original order and also on my profile on the Makro website.

This morning I receive an email from Makro stating that they have processed my refund. What refund? Nobody told me anything about a refund. Again, no communication whatsoever, they have now decided to cancel my order. I will never ever spend a single cent of my money at Makro. In fact, even if they were giving stuff away for free, you can count me out.