MAKRO ONLINE CUSTOMER SERVICE

I have processed an online purchase last week with Makro Montague Gardens Cape Town for a PS4 @ R4999, the payment was processed seamlessly (no surprise there) - I received proof of payment and a delivery date for the 14.06.2019 (today).

I called 2 days later and was assured that my console would be here no later than Friday. When calling this morning to track my delivery (as the online tracker is of no use) I was advised that there is no stock (even though I confirmed this prior to processing payment).

After being on the phone for the entire day, first with Phindiwe, who promised a call back at 1pm (I am still waiting for this call back at 3:56pm). I then called in at 1:30, spoke to Zweli who could not assist either, again a call back promised, still nothing. Fantastic customer service (sigh)

I am now, at 3:56 calling again, still with no actual feedback and my money already taken with no console or any time frame around when I would receive this.

Not only is this the most pathetic scenario ever - the customer service is beyond pathetic. Such a 'HUGE' brand with absolutely no assistance.