Makro online customer service

I bought a TV from Makro online on the 25 November 2019. That's from the Cape Gate store. Huge mistake buying from Makro online. The TV was delivered 9 days later. When watching and inspecting the TV I saw a dead pixel. I logged a return. This is where my struggles really started. Every time I contact them I get promises they will pickup the TV or send a repair technician to check out the TV. They only respond when I contact them. There's no feedback or follow-up from them. Customer service is non existent, really bad. Today the 18th of December I'm still waiting on them to pickup the TV or send the technician. I'll never use Makro online again, never. Worst service I received in my life. Order number MAK ***