Makro Online customer return service - non existing service

I am very dissatisfied with Makro Online customer service for product returns.

I bought a swimming pool pump on the 9th of November 2023 on 9 December 2023 exactly 1 month after purchase the swimming pool pump broke.

I was informed that I cannot return a online order directly to the shop in person. No the item must be collected by a courier service. The item will be inspected and either repaired or replaced.

On the 12 of December a courier service came to pick up the Pool pump and until today I am struggling to get proper feedback if the pump will be repaired or replaced.

In the meanwhile my swimming pool is getting full of algae and starting to become green due to water that is not circulated. I am also going on holiday with unresolved issues like this.

I asked to speak to a manager today when I phoned customer care but the call was dropped.

Poor poor customer service Makro online !! You are not waiting for my money why am I waiting for you.