1 reviews | Active since Oct 2013
MAKRO ONLINE CUSTOMER CARE/ AFTER SAKES SERVICE MA
I am extremely frustrated and disappointed with Makro's service! I ordered black fans online but received neon orange and silver ones instead. I immediately called customer service to report the mistake. I went to Makro Okovango. They informed me that I couldn’t return the fans because they don’t hold stock. I then logged a return request, selecting February 16th for collection, but NOTHING happened. I called again, and was told it would be escalated. Still, no resolution. I called again and was told it had been escalated to a supervisor, but here I am—two weeks later—with no communication or updates from Makro. It’s clear from what I’ve seen on Facebook that I’m not alone—lots of people are facing the same issues and getting the same empty promises of escalation with no actual follow-through. To make matters worse, you can’t even send an email to anyone other than the unresponsive care email, which is completely useless. This is unacceptable, and I just want my order corrected. Does anyone actually care about resolving these issues? Very disappointed.
Every phone call lasts at least 30 min and by the time I put the phone down NOTHING has changed or been resolved.
Then they say they are going to send an email with all the details of when a courier will arrive....I never receive an email and is back to square one.... calling being on the phone for 30 min ect .....
Every phone call lasts at least 30 min and by the time I put the phone down NOTHING has changed or been resolved.
Then they say they are going to send an email with all the details of when a courier will arrive....I never receive an email and is back to square one.... calling being on the phone for 30 min ect .....