1 reviews | Active since Aug 2011
Makro online ******
I placed on order 4 weeks ogo, driver rocks up couple weeks later which is not a problem as I know they have a lot of orders to cater for. Within 2 minute after the driver left I called him asking where’s the rest of my or as the box states 1 of 2. He kindly double check in his old Toyota conquest delivery car and said there was nothing for me, only the one parcel he delivered. I contacted the Makro email and stated my case. More than a week later the get back saying my order on there system shows delivered. Now I’m emailing daily and they just ignoring me. Got one response saying they will escalate to the store that felt with my order. Please stay away from there online sales. Rather go into the store or use takealot or something as dependable but do not use Makro- you have been warned
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
So to get results, email them daily , Never let it go .
For now I will stick to the other delivery platforms
Makro - you suck at customer service ( just the online delivery Section)
So to get results, email them daily , Never let it go .
For now I will stick to the other delivery platforms
Makro - you suck at customer service ( just the online delivery Section)
