Makro online (contact center) gives refund runaround

I ordered a baby walking wheel in early December on the voda pay app, anticipating to give it to my daughter for Christmas. It arrived on the 12th of December in blue. I requested a pick up for exchange to pink, it was then picked up on the 15th of December. On the 28th of December I was sent an email telling us we'd get a refund.

The first refund failed, and I proceeded to call their call Centre to let them know that they can't refund to vodapay and gave them my account details to which they said they are escalating to finance and will have a response or refund for me within 48 hours. To date (06 March) I have called Makro client center twice a week, every week since the first week of Jan to the sane generic response, at one point even being put on hold for 28 minutes right after I gave my reference requesting a follow up. I even offered that they just send me the product in the right color or give me store credit so I can go buy it myself, still to the same generic response.

This is by far the most horrid online shopping experience I have ever experienced.