Makro online: complete waste of time and money.

Using Makro online turned out to be a horrible idea. I ordered a product and completely regred it. Firstly, they dispatched about 2 days late. While tracking the delivery I noticed that it said "delivery failed." Nobody reached out to me to let me know why it failed or to make alternative arrangements so I assumed that they would just reschedule for the next day.

2 days went by and still nothing. So I emailed customer care.... no response. Messaged Makro SA on facebook, they said we're terribly sorry, and they said they'd get the courier to contact me... which they did. They wanted to know where I was so that they could deliver to me personally. Nice gesture, except that I work at different places throughout the week so organising that kind of thing is a bit of a nightmare. I said they should just deliver to a locker literally 15 seconds down the road from the original locker, no problem (Why they didn't think to just use that locker in the first place, who knows). They did that and I had my package the next day.

Story over? Nope. The product was wrong. I ordered an HDMI male 1.5m to HDMI female cable but what arrived was an HDMI male MINI 1.5m to HDMI female cable. Since the only way I could get a response from Makro was to message them on facebook. They phoned me back apologising and understanding the issue. They said they'll arrange for somebody to come pick up the cable and return the correct cable. That over a month ago and I haven't heard back from them.

So about 1 week later I gave up. I'm within my rights to get a refund/replacement but the system is so unreliable that It's not worth the stress. I've bought an adapter for the cable so that I can use it, let Makro know and asked them to reimburse the price of the adapter. Not the best way to deal with it but I needed to use the cable and I don't actually trust them to process the return. I just completely regret the purchase and swear to never shop on Makro's website again. I'll continue to advise everyone I possibly can to do the same.