Makro online complaint

I received my online order on the 7th February 2025 and it was of a very bad and poor quality and not what i expected at all. I than submitted a return request on the 8th February 2025 and i received a email saying that my return is being processed and i will be contacted with 2-4 working days for the collection to be arranged. The 2-4 working days came and went and i still had not heard back. I than called the customer service centre on the following dates: 12 February 2025 15 February 2025 22 February 2025 01 march 2025 (2 calls)

I than called today 09 march 2025 over 30 days since i have logged the return and i asked to speak to a supervisor as each time i get told it has been raised to there attention and it will be put as a high priority as it has been a long time and nothing has been done I was on hold for over 20 minutes waiting for a supervisor than the line was put down, i than called again and was put on hold for a supervisor again and it was than returned back to the call centre where i was told to hold while they lookup the information on my order and than the call was put down again. This issue still hasn't been resolved and it has been over a month now.