MAKRO ONLINE CHAT SUPPORT - DISGRACEFULLY

I placed an order on the 8th, order was split and the 1st part was delivered on the 10th, I also received an SMS to say the rest of the order in on the way, as I am still waiting, i tried to contact the call center (seems they not working today) so i tried the online chat. WHAT A DISGRACE, lady comes on, and aplogises for the inconvenience and then disappears from the chat without any actually assistance regarding the delivery.

The chat that clearly shows what a disgrace makro support has now become:

Chat started on 12 Aug 2022, 12:28 PM (GMT+0) (12:28:59) *** Yusuf Wadee joined the chat *** (12:29:00) Yusuf Wadee Good afternoon... Order No: Please assist: I placed an order on the 8th - the order got split and one item was delivered on the 10th, also on the 10th i received a sms saying the rest of the order has been packed and is waiting to be delivered. Today is the 12th and I am still waiting, is the order going to be delivered or is this a repeat of my order in March, and should i just cancel and purchase the items elsewhere? 2. the toilet paper was cancelled? why? I see Alberton and other stores still shows as stock is available? Please advise ASAP - Kind regards Yusuf Wadee

(12:30:56) *** Nompumelelo Nkosi joined the chat *** (12:31:25) Nompumelelo Nkosi Hello Yusuf, Thank you for contacting Makro. (12:32:07) Yusuf Wadee Hi :) (12:33:04) Nompumelelo Nkosi Kindly be advised that the baby soft toilet paper are sold out nationwide. (12:33:45) Yusuf Wadee ok, i understand, but the website needs to be updated lol :) also, and eta on the ripple toilet paper? (12:36:33) Nompumelelo Nkosi We apologize for the inconvenience caused. (12:45:23) *** Nompumelelo Nkosi left the chat *** (12:47:16) *** Yusuf Wadee has rated the chat Bad *** (12:47:17) *** Yusuf Wadee has commented: she just left the chat without any assistance? ***? *** (12:47:43) *** Yusuf Wadee left the chat ***