Makro online center does not exist

<p>Good Morning</p> <p>I am turning to Hello Peter after numerous failed attempts for receiving any feedback from Makro has been soul crushing.</p> <p> </p> <p>I submitted two queries one on the 26th November 2016 and the 2nd November 2016. I received an email confirming that both of my queries have been submitted and that my enquiry has been submitted to relevant department who will contact me within 48 hours. It’s sad to say that unless my mathematics or my time keeping is incorrect, but I think it is safe to say 48 hours has long since passed!</p> <p> </p> <p>I purchased 2 x 1.5TB Seagate hard drives Friday the 25-11-2016 with the order number of MAK274094. I received my package the 01-12-2016 afternoon between 14:45 and 15:00. When I arrived at home, I opened the package and there was only one 1.5TB hard drives in the package. I immediately called into the centre to logged a complaint at 16:50 and I spoke to Oliver (no further details were given). He said he will contact the courier company as well as the packaging department at Makro to make sure that they packaged the correct details. After the inquiry was completed, I asked for a reference number or a copy of the recording and he said all I would need is my order number, time of the call and his name.</p> <p> </p> <p>Poor service all round, and I am tired of personally following up and chasing people around and waiting on line with no results. No one makes the effort to respond to mails or return calls unless I have to hound them myself. This online experience is really costing more than I ‘supposedly’ saved while making use of their online service. Makro really crushed my online shopping experience and I won’t want to use their service anytime soon.</p> <p> </p> <p>Thanks but no thanks?</p>