Makro Online Catastrophe
I bought VOYAGER VR HEADSET GLASSES online on the 25/07/2019 hoping to get it today on the 01/08/2019 as per their SMS that was send to me on the 25/07. when i call in today i was told that they don't have stock . When i make my order it showed that the Store am ordering at does have stock, that is the reason i decided to go with them. i am so disappointed because no one call and tell me that my order is going to delay.
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Replies (2)
Makro's replyOfficial
05 Aug 2019, 11:27Good day Lethabo,
Thank you for your feedback.
Please accept our sincere apologies for the experience you have had from our Online department.
Kindly note we will liaise as necessary with the relevant manager in this regard and you will be contacted as soon as feedback is received.
Apologies again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
Thank you for your feedback.
Please accept our sincere apologies for the experience you have had from our Online department.
Kindly note we will liaise as necessary with the relevant manager in this regard and you will be contacted as soon as feedback is received.
Apologies again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
Makro's reply05 Aug 2019, 11:27
Official
Good day Lethabo,
Thank you for your feedback.
Please accept our sincere apologies for the experience you have had from our Online department.
Kindly note we will liaise as necessary with the relevant manager in this regard and you will be contacted as soon as feedback is received.
Apologies again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
Thank you for your feedback.
Please accept our sincere apologies for the experience you have had from our Online department.
Kindly note we will liaise as necessary with the relevant manager in this regard and you will be contacted as soon as feedback is received.
Apologies again for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
's updateReviewer Update
08 Aug 2019, 13:32Even after your reply no one has called me , And it has been 14 day . This is just pathetic . You must teach your people to talk to customers when having a problem. I am now hanging I don’t know if my order is coming or not, sort out your online mess please
's update08 Aug 2019, 13:32
Reviewer Update
Even after your reply no one has called me , And it has been 14 day . This is just pathetic . You must teach your people to talk to customers when having a problem. I am now hanging I don’t know if my order is coming or not, sort out your online mess please