Makro Online Cape Town - Shocking Customer Service

Being a weekly purchaser from Makro Online JHB for the last four years, their service is impeccable, until purchase from Makro Online Cape Town two weeks ago. Despite completing my delivery address to Stellenbosch Cape Town, the courier company calls me from Brackenfell Cape Town, and then informs me that Makro provided him with the incorrect address. When I requested the courier guy to repeat the address provided, it was the correct one, so he was definitely utilising an incorrect navigation or does not know Cape Town well enough.The courier returns my items to Makro Cape Gate, and a week passes by and I don’t hear anything about my order. I then call Makro Online Cape Town and speak to Mixo, only to learn that Makro had forgotten my order. I then get a call from Makro on Thursday morning informing me that my order will be delivered on Friday sometime. On Friday afternoon I received an email informing my order was cancelled. This was not me that cancelled the order, however reading the complaints on Helopeter, this appears to be the norm with Makro, and I must say that being a Makro customer for years, it is absolutely "Shocking Customer Service" on the part Makro Online Cape Town being part of the Massmart Group!