RB
Robert B
1 reviews | Active since Jun 2013
02 Dec 2024, 14:19
Makro Online Cant get it Wright Twice wrong.
Second time i use Makro for and online order again the Item i recived is wrong i Order to Lenove E16 G1 laptop and recived two V15 Laptops which is not the same stay the hell away from Makro!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
06 Dec 2024, 09:34Hello Robert,
We truly appreciate you taking the time to share your experience on our Hellopeter platform, and we can't express enough how sorry we are for the trouble we've caused you.
Your concerns are incredibly important to us, and we want you to know that resolving this issue is at the top of our list. We can imagine how frustrating this must have been for you, and we're taking steps to ensure its handled with the utmost care.
We're already in the process of getting in touch with the appropriate management to assist with this matter and promise to keep you updated with any progress we make.
Please trust that we recognize the essential role we play in supporting you, and we're committed to not just fixing the current problem but also to preventing such issues in the future.
Rest assured; we will get back to you with feedback as soon as possible.
We are deeply regretful for the stress and inconvenience you've experienced while dealing with us. Your patience and understanding mean the world to us, and we hope to make things right.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We truly appreciate you taking the time to share your experience on our Hellopeter platform, and we can't express enough how sorry we are for the trouble we've caused you.
Your concerns are incredibly important to us, and we want you to know that resolving this issue is at the top of our list. We can imagine how frustrating this must have been for you, and we're taking steps to ensure its handled with the utmost care.
We're already in the process of getting in touch with the appropriate management to assist with this matter and promise to keep you updated with any progress we make.
Please trust that we recognize the essential role we play in supporting you, and we're committed to not just fixing the current problem but also to preventing such issues in the future.
Rest assured; we will get back to you with feedback as soon as possible.
We are deeply regretful for the stress and inconvenience you've experienced while dealing with us. Your patience and understanding mean the world to us, and we hope to make things right.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply06 Dec 2024, 09:34
Official
Hello Robert,
We truly appreciate you taking the time to share your experience on our Hellopeter platform, and we can't express enough how sorry we are for the trouble we've caused you.
Your concerns are incredibly important to us, and we want you to know that resolving this issue is at the top of our list. We can imagine how frustrating this must have been for you, and we're taking steps to ensure its handled with the utmost care.
We're already in the process of getting in touch with the appropriate management to assist with this matter and promise to keep you updated with any progress we make.
Please trust that we recognize the essential role we play in supporting you, and we're committed to not just fixing the current problem but also to preventing such issues in the future.
Rest assured; we will get back to you with feedback as soon as possible.
We are deeply regretful for the stress and inconvenience you've experienced while dealing with us. Your patience and understanding mean the world to us, and we hope to make things right.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We truly appreciate you taking the time to share your experience on our Hellopeter platform, and we can't express enough how sorry we are for the trouble we've caused you.
Your concerns are incredibly important to us, and we want you to know that resolving this issue is at the top of our list. We can imagine how frustrating this must have been for you, and we're taking steps to ensure its handled with the utmost care.
We're already in the process of getting in touch with the appropriate management to assist with this matter and promise to keep you updated with any progress we make.
Please trust that we recognize the essential role we play in supporting you, and we're committed to not just fixing the current problem but also to preventing such issues in the future.
Rest assured; we will get back to you with feedback as soon as possible.
We are deeply regretful for the stress and inconvenience you've experienced while dealing with us. Your patience and understanding mean the world to us, and we hope to make things right.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
RB
Robert B's updateReviewer Update
09 Dec 2024, 08:52All Makro and there team do is blow smoke i log the return on the laptops that are the incorrect model on the 2\12\2024 till today the laptops are still standing here 09\12\2024 the still have not been collected i wish i could post pics here of this.
RB
Robert B's update09 Dec 2024, 08:52
Reviewer Update
All Makro and there team do is blow smoke i log the return on the laptops that are the incorrect model on the 2\12\2024 till today the laptops are still standing here 09\12\2024 the still have not been collected i wish i could post pics here of this.
Makro's replyOfficial
09 Dec 2024, 12:05Hi Robert,
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your return request under reference *** but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your return request under reference *** but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply09 Dec 2024, 12:05
Official
Hi Robert,
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your return request under reference *** but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your return request under reference *** but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
RB
Robert B's updateReviewer Update
12 Dec 2024, 13:56I Logged a return on the items on the 2 of December 2024 it is now the 12 of December and when i call in no one can tell me we they are collecting the units i even offer to drop them off Makro i hope you know how bad your Online store is and ii really hope everyone reads the threats.
RB
Robert B's update12 Dec 2024, 13:56
Reviewer Update
I Logged a return on the items on the 2 of December 2024 it is now the 12 of December and when i call in no one can tell me we they are collecting the units i even offer to drop them off Makro i hope you know how bad your Online store is and ii really hope everyone reads the threats.
RB
Robert B's updateReviewer Update
12 Dec 2024, 14:00and please Do not reply with a sorry or any of that bull just give me a time as to when the laptops Makro has advertise incorrectly is being collected.
RB
Robert B's update12 Dec 2024, 14:00
Reviewer Update
and please Do not reply with a sorry or any of that bull just give me a time as to when the laptops Makro has advertise incorrectly is being collected.
Makro's replyOfficial
13 Dec 2024, 11:01Hi Robert,
Apologies for the late reply,
We have received an update stating that the collection has been booked.
Our courier will reach out to you for further update.
Once again, we do apologize for the inconvenience caused.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Apologies for the late reply,
We have received an update stating that the collection has been booked.
Our courier will reach out to you for further update.
Once again, we do apologize for the inconvenience caused.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply13 Dec 2024, 11:01
Official
Hi Robert,
Apologies for the late reply,
We have received an update stating that the collection has been booked.
Our courier will reach out to you for further update.
Once again, we do apologize for the inconvenience caused.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Apologies for the late reply,
We have received an update stating that the collection has been booked.
Our courier will reach out to you for further update.
Once again, we do apologize for the inconvenience caused.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,