Makro Online - Cannot get your Items

Item: Makro
Rating: 1

Bought Item from Makro Online store, was delivered quickly yet it broke within half and hour. After calling head office they stated i needed to go to the nearest store for a swap out. At the store they stated i needed to call this number. the lady on that number told me to call another number After finally getting hold of support they said they would collect the next day.

Thus far it has been over a week, and still nothing

Helpful (0)

Replies (1)

Makro's replyOfficial

22 Feb 2021, 10:04

Good day Ryan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply22 Feb 2021, 10:04

Official