Makro Online Cannot be Trusted

I purchased a fridge online on 18 October 2018 using the Makro e-Commerce platform. The company confirmed the order via email on the same day. the company then informed me on 23 October 2018 that it no longer carries the item, even though it was available on their online platform, and will be cancelling the transaction.

After numerous emails and promises I have not received a refund. Furthermore, many requests for the contact details of the Head of Customer Services have gone unanswered.

Makro's online platform cannot be trusted!