Makro Online Business Terrible service

I am very annoyed again by the lack of service Makro South Africa.

I have not bought from Makro for years because of the poor service. After deciding to start using Makro again, and placing my first order in years, my order is delayed, without prior notice.

The call centre,Thando, tells me that the order is delayed and that Makro only sends out 100 orders per day. Also said that I will receive feedback in 2 to 3 days.

She was reluctant to give me the call centre manager's name, since the manager does not even work at the same place as the call centre.

Themba eventually took the call, he is the supervisor, and promised to call me before 3pm today. Although he was very professional, I cannot accept that Massmart treats their customers this way.

Themba did not honor his word, he did not call me back at 3PM.

I have had a look on hellopeter.com, and there are hundreds of complaints made, so many that there is a backlog of weeks where Makro have not responded yet.

* I had no previous communication that the order would be delayed, surely the company should have known that there was a delay. * Themba told me that the web site is not accurate, in that it is not live. * Carnival Mall branch still shows on the web site as having stock of the table, but at the new price. * I still do not understand why there is a delay, as Massmart is a big international chain, and must be able to sort out their logistics in time.