Makro Online: Broken Delivery Promise and No Communication

I placed an order on 28 January with an expected delivery date of 7 February. As of today, I have not received my parcel or any communication regarding its status.

Each time I contact the call center, I am told that the issue will be escalated to the relevant department and that I will receive feedback. However, it has now been three weeks since the promised delivery date, and I have yet to receive any update or follow-up.

This experience has been extremely frustrating. The absence of accountability and communication is unacceptable. This reflects poorly on the company’s service standards.