MAKRO Online Borrowing Customers Money on False Adverti*****ts - Poor Service, *******, and

Terrible service from MAKRO online. 2 x Pedastals (Kullin) were purchased online (2nd June 2025) with a set delivery date after one week (9th June 2025). No communication was received via sms of any movement (or even delays, or no stock). On the delivery date I had to call and inquire where the product is as I see it hasnt even been shipped yet, only to find out the person on the other side of the phone says they cant do anything as its weekend and Monday they will get back to me (***- at 11:53am). Monday ****h June 2025) comes and they dont get back to me, i call again (***- 11:03am) and they tell me the item is out of stock and basically blames the seller for not having stock, and I request an immediate refund and the person dealing with me confirms they will fast track the refund as it shouldnt take so long - was set for 27th June 2025 which I was not happy about. Today (12th June 2025) I called again (0860 600 999 - 13:37) and now they story changes and they say it has been refunded but it will take 7-14 working days to reflect in my account. What bull****! Firstly take my money on false adverti*****t, no communication of seller not having stock, lying to me on the phone saying my money will be returned immediately, and basically keeping my money as long as you feel your processes take to give back whats not yours. Absolutely terrible service from MAKRO, really BAD SERVICE compared to all other major distributors in SA. So what about all the damages i've incurred with having to run around (petrol/working time/calling) because I needed those items for a wedding planned a certain date? How this was dealt with by MAKRO after being *****ed over and trying to sort it out with a simple refund? NOT FAIR AT ALL