Makro online beyond useless

I am still awaiting a confirmed delivery date from my order placed over a week ago. The above response was emailed to me on Tuesday 12/05/2026 and I clearly requested a firm delivery date and my email went in to your black hole of a mail account and zero response. I therefore reject your "please accept our sincere apologies for the frustration and inconvenience cause" as if Makro was truly sincere then a good starting point to mend relationships with customers is to learn how to (a) acknowledge and (b) more importantly RESPOND to emails. Any person or company who ignores my emails I deem to be rude and unprofessional. Don't you read the complaints on this forum as there is a common thread in that many of your customers have exactly the same experience as myself in that Makro ignores emails ???? Your standard "cut & paste" response via email yesterday still has not resolved the issue, which is simply: WHEN is my order going to be delivered ? It has taken you a week to draw a single carton out of your Warehouse, so as per my email dated 12/05/2026 is it going to now take a further week to arrange for your courier / transporter to uplift the product and then have it delivered to me ? What is so difficult about proving the client with this information ? I stand by my original complaint in that it is patently clear and evident for all to see that Makro should rather stick to running a legacy "Brick & Mortar" style retail operation then trying to sell online because you are being crucified in every metric by the likes of Amazon.com that SH*T all over you in both service, order progress updates and most importantly the speed of delivery. You are not a fulfillment centre and clearly never will be one and should stop wasting customers time and money pretending you are running an "online store" because you are absolutely useless at online fulfillment! Catch a wake up that side and stop sending generic "Cut & Paste" responses and making **** "apologies" for your non-existent service and gross incompetence in processing online orders. Has the penny not dropped for you yet given the daily complaints on this forum concerning your useless "online" store which should be re-branded "Makro Offline". Leave online business to the professionals such as Amazon.com and stick to your core business which is "brick & mortar" retail.

Do you not bother to read the customers complaints ? You have merely cut & pasted a generic response for the second time running. No wonder your service is filthy and non-existent and I once more reject your **** "appology" because I am still awaiting delivery of my order as you have F*CKED around now for almost 2 weeks and still no sign of delivery. Catch a wake up and either (a) conclude the delivery of my order during business hours today or (b) at least have the respect of providing me with a 100% firm delivery date. This not rocket science Makro!

You clearly don't understand my frustration because if you did then you would answer my exceptionally simple question which remains: WHEN AM I GOING TO RECEIVE DELIVERY ? This is why you are receiving numerous complaints about your joke of an "online store" on a daily basis because your service is non-existent and you as slow as F*CK. Why does a senior manager not reach out to me directly in this regards and send me a personalised email instead of this "cut & paste" bullsh*t ? Bottom line is like someone else reported on this form you suck.

Good afternoon,

To rub further salt into the wounds I received both an SMS & email this afternoon 14/05/2026 now claiming my order has been delivered! I wish to state categorically for the record I am yet to receive any delivery from Makro so its anyone's guess why I was sent both an SMS & email claiming delivery has been made ???????????????