Makro Online - Bedding

I made an online order on 26 April 2020 for 4 bedding items. Only 2 of the items were delivered. I call in tirelessly to find out were the rest of my oder is - Nobody seems to know. Each time I call I am either told that the order was dispatched however they don't know which courier company it is with or they make me hold until the phone is hung up or disconnected. I send emails which don't get responded to. This is my reference number 722707. I have spoken to many consultants- these are only a few of them: Richard, Precious Nkune. Ntebohiseng Sinindane and Nthabiseng Mokeke.

Why can't Makro Crown Mines go to the floor, pick my items and resend my order? How difficult can it be?

Disgusting service A ****ed off Palesa