Makro online banking experience

On 14 November 2019 I place order MAK*** with the Makro online store. I I was informed that the article would arrive within 5-6 working days. I paid the amount into their Nedbank account wich correspond with my Nedbank account and sent a standard bank pop as well. On 18 Nov I phoned the online store and was informed that they had not received the order or payment as somebody from the online store did not send the pop through to the accounts department. I immediately cancel the sale and asked for a refund. Mbali Ndlovo informed me via email that I have to send a pop again as well as my banking details. I sent the pop again, but was informed that the standard bank pop could not be accepted and I have to send it in PDF format. I subsequently sent the PDF of the POP to Mbulelo Sixolo from the accounts department, with an URGENT request for refunding. Unfortunately, the only response I have received, is one big blob of silence. This is probably the most inefficient online experience I have ever had. People should think VERY carefully before dealing with Makro online store.