AL
Andre L
1 reviews | Active since Jan 2011
27 Nov 2019, 13:38
Makro Online Bad, Very Bad
We purchased a "ITALIAN DESIGNER 600 mm Chimney" online from Makro on the 27th of October 2019 to be used in our new kitchen. Anyway, when we opened the box we immediately saw that the extractor was dented badly inside its protective foam cover. It appears the extractor was packaged like this because the box and the protective foam is in good condition.
So our issue now is that we are struggling to get it replaced. We phone Makro, if they pick up the phone, they say they'll send a courier to collect the package. Obviously that never happens! Makro also says that, because we purchased it online, we cannot take it to a store to replace it. Makro also says THEY'LL CALL ME BACK. Which also isn't happening.
All in all, we will not purchase form Makro online ever again. Makro sells dented products and the after-sales service is terrible!
The call ref number is attached.
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
27 Nov 2019, 14:53Good day Andre,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service and the inconvenience this matter has caused you. Please be advised that we have traced your calls using the reference number provided and have contacted the couriers to collect the unit from you. As soon as they provide specifics on when collection will occur, we will contact you.
Please note that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service and the inconvenience this matter has caused you. Please be advised that we have traced your calls using the reference number provided and have contacted the couriers to collect the unit from you. As soon as they provide specifics on when collection will occur, we will contact you.
Please note that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply27 Nov 2019, 14:53
Official
Good day Andre,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service and the inconvenience this matter has caused you. Please be advised that we have traced your calls using the reference number provided and have contacted the couriers to collect the unit from you. As soon as they provide specifics on when collection will occur, we will contact you.
Please note that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service and the inconvenience this matter has caused you. Please be advised that we have traced your calls using the reference number provided and have contacted the couriers to collect the unit from you. As soon as they provide specifics on when collection will occur, we will contact you.
Please note that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
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Andre L's updateReviewer Update
27 Nov 2019, 14:54Thank you for the quick follow-up and reply, Makro.
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Andre L's update27 Nov 2019, 14:54
Reviewer Update
Thank you for the quick follow-up and reply, Makro.
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Andre L's updateReviewer Update
29 Nov 2019, 08:4248 Hours have passed AND STILL NO WORD!
MAKRO is NOT a reliable retailer! Be warned people! They sell damaged goods and their returns process does not exist!
MAKRO is NOT a reliable retailer! Be warned people! They sell damaged goods and their returns process does not exist!
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Andre L's update29 Nov 2019, 08:42
Reviewer Update
48 Hours have passed AND STILL NO WORD!
MAKRO is NOT a reliable retailer! Be warned people! They sell damaged goods and their returns process does not exist!
MAKRO is NOT a reliable retailer! Be warned people! They sell damaged goods and their returns process does not exist!
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Andre L's updateReviewer Update
01 Dec 2019, 08:4672 hours and no reply. We'll go to Makro ourselves. Honestly, we won't purchase anything from Makro online again!
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Andre L's update01 Dec 2019, 08:46
Reviewer Update
72 hours and no reply. We'll go to Makro ourselves. Honestly, we won't purchase anything from Makro online again!
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Andre L's updateReviewer Update
03 Dec 2019, 07:45I phoned again and asked for a senior to talk to. The senior kindly escalated the matter and Dawn Wing collected the extractor fan yesterday afternoon. Thank you sir!
Makro, you really need to shape up your customer care. I am honestly too scared to purchase expensive products from you again. The mission to get items replaced is just not worth it.
Makro, you really need to shape up your customer care. I am honestly too scared to purchase expensive products from you again. The mission to get items replaced is just not worth it.
AL
Andre L's update03 Dec 2019, 07:45
Reviewer Update
I phoned again and asked for a senior to talk to. The senior kindly escalated the matter and Dawn Wing collected the extractor fan yesterday afternoon. Thank you sir!
Makro, you really need to shape up your customer care. I am honestly too scared to purchase expensive products from you again. The mission to get items replaced is just not worth it.
Makro, you really need to shape up your customer care. I am honestly too scared to purchase expensive products from you again. The mission to get items replaced is just not worth it.
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Andre L's updateReviewer Update
09 Dec 2019, 12:45We received the replacement "ITALIAN DESIGNER 600 mm Chimney". It has no dents and it works. The interior packaging is in a bad state, the white plastic film that covers the silver metal parts has been torn off at a few places exposing the metal part to scratches. This is obviously not Makro's fault, but the product manufacturer.
We will definitely not purchase another Italian Designer product.
Thank you Makro for replacing the product.
We will definitely not purchase another Italian Designer product.
Thank you Makro for replacing the product.
AL
Andre L's update09 Dec 2019, 12:45
Reviewer Update
We received the replacement "ITALIAN DESIGNER 600 mm Chimney". It has no dents and it works. The interior packaging is in a bad state, the white plastic film that covers the silver metal parts has been torn off at a few places exposing the metal part to scratches. This is obviously not Makro's fault, but the product manufacturer.
We will definitely not purchase another Italian Designer product.
Thank you Makro for replacing the product.
We will definitely not purchase another Italian Designer product.
Thank you Makro for replacing the product.