LV
Lean V
1 reviews | Active since Jan 2017
21 Dec 2020, 15:56
Makro Online Bad Services
I ordered a 900 piece Lego set from the online store at Makro. When it was delivered I noticed that they have places an 221 pieces set inside the delivery Box. I tried to phone the centre and they said I need to log in on the website and request that it must be returned. I have also phone the Bloemfontein Makro and spoken to them and they said they will send someone to collect the 221 pieces set and bring the 900 pieces set and arranged a date. Still no one has arrived to collect and bring the correct box. I bought the product as an Christmas present. I have left a messagefor the lady at Makro to phone me back but still no luck.... I have paid for the 900 pieces set Will never order again from Makro!
Helpful (0)
Replies (1)0
Replies (1)Makro's replyOfficial
21 Dec 2020, 16:23Good day Lean,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply21 Dec 2020, 16:23
Official
Good day Lean,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
